We ask that you browse our FAQ for your answer before calling or emailing us. Thank you.
Q: Can you take my order over the phone?
A: To ensure your order accuracy and your payment privacy, we ask that all orders are placed online. If you need assistance finding a product or have questions, we would be happy to walk you through the order.
Q: Why isn't my coupon code working?
A: All coupon codes do require you to be logged into a registered retail (non wholesale or organizational) account to use. All coupon codes are for one time use only, unless otherwise stated in the terms of the sale. No coupon code is able to be used with another code or promotion. No coupon code will work on products in our “hot deals” or “clearance” sections.
Q: What’s the difference between standard and expedited shipping?
A: Standard shipping does not have a guaranteed arrival date and the estimated delivery date may vary depending on which distribution center has the products on the order. Expedited, express, or next day air come with a guaranteed arrival date.
Q: How quickly can I receive my package? How soon will it ship out?
A: Ship time depends on the shipping method you choose (all processing time is included). Our cut off time is 12pm PST. If your order is placed prior to this, your 1st business day for counting will begin the following business day & you should receive your order as follows:
Free Shipping = 7 - 10 business days
Ground Shipping = 4 - 6 business days
3 Day, 2 Day & Next Day = those appropriate number of business days
Q: If an item is out of stock, how soon will it be back in stock?
A: We try to keep our products fully stocked at all times. The products you are looking at will probably be back in stock soon. If you go to the item & click on “request to be notified when the product is back in stock”, you'll receive an email when they arrive. We are unable to allow backorders.
Q: I tried to place an order and got declined due to a “gateway error”, what does that mean?
A: The most common reason for that is that some or all of the billing information that was entered is incorrect. We recommend you re-enter the billing information exactly as it appears on your most recent statement from the card you are using. You can have it shipped to a separate address if you’d like.
Q: Why does it tell me my cart is empty, or not allow me to put more than 1 item in my cart?
A: The most common problem is an outdated web browser. We recommend that you upgrade to the most recent browser available. The other possible problems could be a security or pop up setting on your browser preventing this option or cookies/cache settings may be turned off or the browser cookies and cache cleared.
Q: Can I add/delete items to/from my order? Can I change my shipping time?
A: To ensure your order accuracy, we are unable to edit existing orders. If the order hasn’t shipped, we may be able to cancel the order so you may reorder with the appropriate items/shipping you need.
Q: My order has already gone out, how do I return or can I cancel it?
A: Once an order has shipped, we are unable to cancel it. If you would like to return the order, please fill out the “return request form” found under “returns” at the bottom of the website. Our return department can be reached at 877-835-5617 and then choose Option 3 or email email@example.com. Please do not refuse delivery of your order, as this will incur fees.
Q: My package is shipping to the wrong address, can you change it?
A: Once the package ships, we are unable to alter the delivery address. You do have the option of paying for a delivery change with FedEx. Please contact us for more information. For no charge, we can ask FedEx to hold the package for customer pick up (will call).
Q: What's the difference between your polyester and ambassador cloths?
A: There are 2 types of polyester that we sell:
Spun polyester (our Ambassador): This is a lighter material & has more of that cotton feel to it. This material is the preference to most hotels & restaurants.
Woven polyester (our Dacron Polyester): This is a heavier/thicker material. This is easy to iron and if taken care of, is made to last through numerous uses & washes.
Our linens are hotel & restaurant quality.
Q: Can I pick up my order rather than having it shipped?
A:Unfortunately, we are not able to provide a pick up or will call service. Currently, all orders must be shipped to their location via FedEx.
Q: Can you give me a quote?
A: We prefer not to give quotes, as our pricing is subject to change at any time, and we do not offer price guarantees. To get an estimate of your order total including shipping, simply add the products to the cart, scroll down to “estimate my shipping and tax”, enter your state and zip code, and click on “get a quote”.
Q: Do you charge sales tax?
A: You will only be charged sales tax if you live in Canada or Tennessee.
Q: I created an account but it will not allow me to log in; why?
A: Immediately after the account was created, you were sent an email from Linentablecloth.com with a subject “Account confirmation”. Please open the email and click on the link provided. You will then be able to log in.
Q: Do you have samples?
A: We apologize, but we are currently out of stock of all of our sample charts. We will send out a newsletter and alerts via Facebook & Twitter when our stock is replenished.
Q: I don’t see the item I want on your website, do you do custom orders?
A: We have the ability to make a custom product, however, the minimum order must be $3000 of the same exact item. A deposit will be required and the turnaround time will be 12-16 weeks. Please contact us for more information.
Q: How do I know that my items will be the same color I see on my computer screen?
A: Keep in mind that the color you see on your computer may vary slightly from the actual color due to lighting and angles when the photos are taken in addition to the way your computer displays colors. We always recommend ordering a sample swatch chart to see the colors in person prior to placing the order.
Q: Will all of my items match each other?
A: High demand for our merchandise necessitates that we use multiple manufacturers to produce enough for our customers. Since our merchandise may come from various manufacturers, colors across different table linen types and sizes may not match one another exactly. To the best of our ability we try to control the consistency of colors among the various table linen types and sizes, however, we cannot guarantee that all items of a given color will match, especially when spread across multiple item types.
Q: Do you have a wholesale program available?
A: Yes. LinenTablecloth's Wholesale Division offers opportunities for savings that we're making available exclusively for organizations
in the catering and hospitality industry whose business needs demand a huge inventory of high quality event linens and annual multiple order placements with us. As we expand our business to business efforts, our online store will allow business owners to purchase case lots that are priced significantly lower than our products' retail rates.
To be considered for LinenTablecloth's wholesale program, please visit our wholesale page, here, to fill out an application
and to submit a copy of your business license. At this time, we are only able to accept businesses within the United States, but we are planning on opening our program to Canada by 2014.
Q: Do you offer a discount for churches, schools, or non profit organizations?
A: We do offer a 10% discount and free shipping for orders over $100.
Please email firstname.lastname@example.org for more information.